Shipping and Returns

Due to many factors happening at the moment our shipping times have increased dramatically as parcels are being held at borders for COVID-19 related reasons. Delays and parcel holds are to be expected.

Shipping to Canada and Continental US will range from 15 to 30 days.

Please note that we cannot ship to P.O. Box addresses, and an alternative shipping address will be needed. 


Silkyiva offers free shipping on all products. We ship to Canada and Continental US only. We do not offer other international shipping.
Depending on your location, some items may be held at customs for further inspection which may delay the delivery of your shipment. Silkyiva  is not responsible for additional customs clearance charges.

All of our Premium Collection orders come with automatic premium shipping. Shipping to US ranges 3-7 days, shipping to Canada ranges 7-15 days.

Some of our products ship from separate warehouse locations, therefore transactions with more than one product may arrive separately. 
If you have any concerns with your shipment, please contact us at 

info@silkyiva.com

 

RETURNS
Our policy lasts 90 days. Returned items must be sent prior to 90 days since date of purchase to be considered eligible.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Before returning your product, you must email us first at info@silkyiva.com to receive a return code. We will not accept or process any returns without your individually assigned return code attached to the returned package.

 

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund with reason.
If your return is approved, then your refund will be processed. The item price (at time of purchase) will be applied to the credit card or original method of payment used during checkout.